Support
A problem, a question about a purchase, an idea? Write to us: we read every message.
Write to us
Send an email to contact@vaxel.fr with your Player ID (in the game: Settings, Account section): it lets us find your game. Describe what happened, with a screenshot if you can.
The most common questions
A purchase didn't arrive
Close and reopen the game: a paid purchase is delivered the next time you launch it. For the Campaign Pass and the Monthly Card, tap “Restore Purchases” in Settings, under Account. If nothing changes, write to us with your Player ID and the date of the purchase. Refunds go through Apple (reportaproblem.apple.com) or Google Play.
Recover my game
Link your account to Apple or Google in the settings, then choose “Have an Account?” on the new device. If your account isn't linked, write to us with your old Player ID.
Delete my account
In the game: Settings, then “Delete My Account”. Everything is erased, and it can't be undone.
Report a player
Tap the player's name in the chat to open their profile, then “Report”. We can then hide their messages or suspend their account.
A bug
Tell us what you were doing, your phone model and its iOS or Android version. A screenshot helps a lot.